Free Shipping on orders of $75 or more. All orders are protected by Route.
IN STORE PICKUP
We offer in store pickup for our customers who are local to our Brandon, MS store. At checkout, simply choose the IN STORE PICKUP option for shipping. Once we process your order we will send you an email stating that your order has been fulfilled. You can then pick up your order in store during business hours. We will not ship any orders when this option has been chosen. Should you require shipping after choosing IN STORE PICKUP, we will invoice you for shipping. Once the invoice has been paid, we will then ship the order.
Orders not picked up after 30 days will be reabsorbed by Vinyl Gallery and no refund will be given.
We have a 5-day return policy, which means you have 5 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at [email protected] If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at [email protected] 601-724-1595 during the store hours.
WE DO NOT REFUND OR REPLACE LOST OR STOLEN PACKAGES.
Route Shipping Protection is automatically added to each order. Route can protect your order should it become lost or damaged in transit. They can even protect your order from porch pirates. You are not required to purchase Route shipping protection. However, should your order get lost or damaged in transit Vinyl Gallery will not replace or refund for those lost or damaged items.
When you place an order with us you will receive an confirmation email. Shortly after, you will receive an email from Route with information on your order and how to file a claim. Do Not delete this email as it has an order # that is specific to your order with us. You need this order number to file a claim and Vinyl Gallery DOES NOT get a copy of this order number.
Route Claims Reporting Time Frame(s)
Lost Packages: Claims can be filed after there has been 7 days of no activity on the tracking
Claims for packages marked “ delivered must be filed after 5 days and before 15 days from the date the packaged was marked “ delivered.”
Claims for Damages: Must be filed within Seventy-Two (72) Hours after delivery confirmation at the final destination
If you have any questions, please let us know. If your package is stuck in transit, we will do what we can to help, but please understand that the information on the tracking page is the same information that we see.
Once you receive your package, please open and inspect it right away. We work very hard to ensure all orders are accurate. However, if there is an error, you must notify us via email at [email protected] within 5 days of delivery, no exceptions. You must include pictures of any damaged or misprinted items.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items), and glitter and mica powders. (unless we inadvertently send the wrong color) Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.